At Kevin Trail Blaze, your satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we are here to help with a simple return and refund process.

1. Eligibility for Returns

You may request a return if:

• The item you received is damaged, defective, or incorrect.

• The return request is made within 7 days of receiving the item.

• The product is unused, in its original packaging, and in resalable condition.

Items that are used, worn, or damaged due to customer mishandling are not eligible for return.

2. Return Process

To initiate a return:

• Contact our customer service team via phone or email within 7 days of delivery.

• Provide your order details and reason for return.

• Our team will guide you through the return process, including how and where to send the item.

Note: Returns without prior approval will not be accepted.

3. Refund Method

Since we offer Cash on Delivery (COD) only, approved refunds will be processed as follows:

• Refunds will be issued via bank transfer or UPI, based on customer preference.

• Refunds are processed within 7–10 business days after we receive and inspect the returned item.

• Shipping charges are non-refundable, unless the return is due to our error.

4. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. Please check product details before placing an order.

5. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please contact us immediately with clear photos of the product and packaging. We will prioritize the issue and provide a resolution, which may include a replacement or full refund.

6. Contact Us

For any return or refund-related queries, please reach out to [email protected].